We are upgrading our systems to better serve you!

As part of Marion Center Bank’s commitment to remain on the cutting edge of banking technology, we are pleased to announce we are undergoing a system upgrade. In addition to the system upgrade, our new website is set to launch in March, featuring an enhanced appearance and more user-friendly navigation.

While most of the system upgrade changes will happen behind the scenes, it is possible you could experience limited functionality during the weekend of April 19th – 21st, 2024. We will work quickly and efficiently so this system upgrade is as seamless as possible for you. Please be aware that you may need to take action to continue enjoying some of the services currently available to you.

For any inquiries regarding this system upgrade, feel free to reach out to a Customer Service Representative at 1.800.556.6262.

Once again, we express our appreciation for your ongoing patronage with Marion Center Bank. We are eagerly anticipating the benefits of this system upgrade and providing you with an even better banking experience.

Sincerely,

George Karlheim
President and CEO

System Upgrade FAQs

Why is Marion Center Bank upgrading their systems?

As part of Marion Center Bank’s commitment to remain on the cutting edge of banking technology, we are excited to be able to enhance our customers’ experiences by offering you the most up-to-date products and services, all delivered with the exceptional customer service you have come to expect.

When will the system upgrade take place?

While most of the system upgrade changes will happen behind the scenes, there will be some brief disruptions where our systems will operate “offline”. As a result of this upgrade, it’s possible you could experience limited functionality during the weekend of April 19th – 21st, 2024. We will work quickly and efficiently so this system upgrade is as seamless as possible for you. Please be aware that you may need to take action to continue enjoying some of the services currently available to you.Time frame: Start Friday, April 19th, 2024. Completion Monday, April 22nd, 2024

How will this system upgrade impact our customers?

With our new processing system, there will be some changes that will affect the products and services that we provide. We want to make you aware of these changes and ask that you read over this information to ensure the transition to our new system will be a smooth as possible with little disruption to your banking as possible.

What to expect the weekend of our System Upgrade:

Thursday, April 18th through Sunday, April 21st

Our Online, Bill Pay, Mobile Banking and Telephone Banking will be taken offline to allow us to switch to our new system provider.

Online and Mobile Banking Users:

  • Retail and Business Online Banking will be unavailable from Friday, 19th through Sunday, April 21st. Beginning Monday, April 22nd you may access online banking using your existing user ID.
  • The first time you log in you will be guided through the process to set up a new password. (This is their same username and the last 4 of their SSN, Example: Existing Username was smitmom1 – the first-time log in Username on our new online banking system will be smitmom16045)
  • ACH Customers will need to have files submitted in enough time so they can be paid on the 18th
  • E-Statements will be unavailable from Friday, April 19th through Sunday, April 21st. You will need to re-enroll in estatements in order to receive them electronically. Please be sure to download, save or print copies of your statements for your records before our system upgrade.
  • Mobile Banking will be unavailable effective 12:00 noon on Friday, April 19th. On Monday, April 22nd our NEW Mobile App will be available on the Google Play Store for Android users and the App Store for iPhone users to download and start using. Consumers and Businesses will now enjoy the convenience of one Mobile Banking App to download on the Google Play Store for Android users and the App Store for iPhone users. An image of our Mobile App icon is below to reference when downloading for the first time.

How do I log into my Online Banking for the first time?

  • Find the Online Banking login section in the upper left-hand corner of the bank’s new website
  • Use your existing login username and click “Login” (If you do not know your login username, contact your local branch office for this information.)
  • The system will ask for your password. Your password is your login username + the last four of your SSN number
    • If you are a Consumer trying to log in your login username will remain the same and your password will be your username + the last four of your SSN number
    • If you are a Sole Proprietor Business trying to log in your login username will remain the same and your log in password will be your username + the last four of your SSN number
    • If you are any other type of business your login usernames will remain the same and your log in password will be your username + the last four of the EIN number
    • The system will then walk you through an initial registration process. During this process customers will create a new password, select new security questions, and register a mobile device for a more secure login.
    • If we do not currently have an email address on file for you, the system will prompt you to enter a valid email address at this time. Your email address may be used for password resets, account alerts, and MCB communications.

Bill Pay and Zelle Users:

  • Bill Pay (and Zelle) will be unavailable during our system upgrade. Access to Bill Pay and Zelle will be unavailable from Friday, April 12th until Monday Aptil 21st.
    • We are excited to announce that with our system upgrade, we will be able to provide you with a NEW person-to-person payment service. You will still be able to enjoy the convenience of sending money instantly to you friends and family, from anywhere! It offices a safe and secure way to send funds from your checking account to someone else, even if they aren’t a MCB customer. Continue to check back for details.
  • All payments scheduled to be paid during the upgrade period will continue to process through Thursday, April 18th. These payments will need to be input into bill pay prior to Friday, April 12th.
  • No payments can be made or scheduled Friday, April 19th through Sunday, April 21st.
  • We are excited to tell you that ALL your Bill Payee information will convert over to the new system! You will not need to re-enter this information; however, you will need to set up any recurring payments, you may do this any time after Monday, April 22nd. Any ebills you receive through Bill Pay will need to be requested on the new Bill Pay system.

Telephone Banking (Dial-A-Bank):

  • Telephone Banking customers will continue to use the same number (1-800-827-9544) to access our Telephone Banking services. Telephone Banking will be unavailable from Friday, April 19th through Sunday, April 22nd. You may experience a new menu of options when calling in for the first time.
  • You will be prompted to set a new PIN when calling in for the first time after our upgrade. The first time you call in to use the Telephone Banking, you will be asked to enter the last four digits of your Social Security Number (SSN), for consumers. For non-consumer accounts, your Employer Identification Number (EIN) will be used.

Debit and ATM Cardholders:

  • Debit and ATM Cardholders will continue to use your existing card; however, while we are upgrading our system you may experience some disruption in card services. Please consider having an alternative payment method available during those times.

Statements:

  • During our system upgrade, you will receive an interim statement for each account. These will be dated Thursday, April 18th, 2024. Regardless if you have enrolled in eStatements, you will receive this statement in the mail. This is the only paper statement you will receive during this time. If you previously received eStatements, you will be automatically re-enrolled.
  • Your account statements for the 24-month period before the system upgrade will be available with our new online banking. Statements from February, March and April will be delayed in eStatement history.

After the system upgrade, your statement will look different and your statement date(s) may change. Please refer to the below dates:

If your current statement date is:
  • 1st, 5th, 6th (except Good Life) or 8th  – Your new statement date will be the 5th
  • Good Life Checking*- Your new statement date will be the 6th
  • 10th, 15th, 20th or 25th – Your new statement date will be the 15th
  • Last day of the month – Your new statement date will remain the last day of the month

*If you have a Good Life account, your statement date will be the 6th (unless you previously specified the last day of the month).

Please download any statements you wish to refer to during the system upgrade from online banking prior to 4PM Thursday, April 18th. There will be a brief period of time during the week after the system upgrade when images will not be available online; however, they will be available at a local branch office.

Loan Accounts:

  • No Loan nor Line of Credit statement will be combined with any other accounts. Please watch for a separate statement containing your Loan or Line of Credit information.

Will anything change with my loan account?

  • Due dates, interest rates, and all other terms will remain the same.
  • You will see a slight change to your loan account number.  If you have your loan  payment coming from another bank’s bill payment or ACH transfer, you will need to update that bank with your new loan account number.
  • If you currently receive a monthly statement you will continue to receive monthly statements, but they will have a new look.

Will my existing loan coupon book still work?

  • Yes, you can continue to use your existing loan coupon book.

Will there be any changes to my automatic loan payment?

  • No, your payment will continue to be drafted on your regularly scheduled date. Should there be insufficient funds on the date an automatic payment is due we will attempt to draft that payment for up to 5 days. If the payment cannot be debited, you will need to complete your payment manually and late fees may be assessed according to the terms of your original loan contract.

Savings Accounts:

  • All Savings accounts will receive a quarterly statement beginning the end of June. If you have any electronic activity on a Savings account, you will receive a statement at the end of each month.

Who will I call if I have any questions or concerns?

You may visit your local branch office or contact our Retail Services Department at 724.464.2265 and our team will be happy to assist you.

  • Clymer: 724.254.4315
  • Marion Center: 724.397.5582
  • Big Run: 814.427.2051
  • Dayton: 814.257.8213
  • Punxsutawney: 814.938.0271
  • Indiana: 724.464.2241
  • Hastings: 814.247.5013